Zendesk Help motivated Zoosk’s agents and you may doubled their production
Zoosk desired an abundant and you will functional let desk software that may getting accompanied easily. Zendesk Service considering the perfect combination of fuel and you can convenience.
Zoosk is the earth’s largest public relationships society, having inserted fifty billion single men and women regarding 60 countries since the the founding within the 2007.
Profiles can access Zoosk’s dating sense throughout the company’s web site, social networking apps, mobile attributes, and online pc app. The service comes in more than 20 languages.
Zoosk produces matchmaking fun and easy, plus the business desires their service experience as the same way. Whenever participants has actually questions about asking, subscriptions, or site features, the organization is designed to respond immediately which have friendly, appropriate assistance. However, up until now, Zoosk put open resource ticketing and you will email selection
“We had been a typical startup, using hacked-to one another totally free tools to support all of our customers,” told you Eric Hallquist, Senior Movie director regarding Affiliate Surgery. “Once we increased inside the elegance and you will complexity, we called for better insight into consumer requests to make sure that we are Date Asian Woman fakturering stopp able to better prioritize our support facts.”
Zoosk need an on-line help solution that would promote steeped abilities, yet is observed quickly and easily. Zendesk Assistance provided the perfect mix of electricity and ease.
“All of our Zendesk Help execution is actually the most basic implementation We have encountered when you look at the my personal field,” Hallquist said. …